Return Policy Mac Outpost has a 7 Day return policy on most items in the store (with the exception of Build-to-order Apple units, opened software and ink). This includes but is not limited to Apple Laptops, Desktops, iPads, etc. A restocking fee of 20% may apply if the product is returned without complete original packaging, or if the product is not longer in mint, resaleable condition. *see in store for details. Many items we sell can be returned for up to 30 days if they remain unopened and in original condition (hard drives, cables, other accessories, etc). See in store for details. Refunds will be made via the original form of payment if possible. Cash refunds over $100 are not possible -- in these cases a check will be mailed to you within 5 business days. Debit refunds over a certain limit may also need to be sent via check (most banks limit the maximum dollar amount of debit refunds). NO RETURNS are permitted on iPods, headphones or anything else we sell that in the course of normal use is placed directly on or in the body (for hygiene reasons). In all cases returns are at the discretion of Mac Outpost. Price Protection Mac Outpost offers 7 Day price protection on brand new Apple Branded computers under the following conditions: 1) Price drop as verified on Apple Canada's corporate web site 2) Item must have been purchased at Mac Outpost within the previous 7 days before the price drop 3) Price protection must be claimed within 7 days of the official Apple Price drop 4) This offer is not applicable to short duration price changes such as Black Friday or Boxing Day sales, Back-to-School offers 5) Mac Outpost will provide the determined amount of the price protection plus applicable taxes as a credit on account or Mac Outpost gift card (at our option). 6) Price protection DOES NOT APPLY TO Apple Build-to-order CPUs (see in store for details on BTO product policies) Warranty and Support New products we sell generally come with MANUFACTURERS WARRANTY of varying lengths. In some cases Mac Outpost can conduct Warranty repairs on the premises (we are an Apple Authorized Service Provider for Apple CPU repair for example). Mac Outpost strives to have Apple products repaired as quickly as possible! In some situations (when the repair department is exceptionally busy, or parts needed to complete repairs do not arrive in a timely fashion) repairs can be delayed beyond our control. ALL iPad and iPod repairs need to go directly through APPLE CANADA. For details please vist: http://www.apple.com/ca/support/ or call 1-800-263-3394 Many manufacturers warranties mandate the sending off of products for repair. In some cases we can help arrange for these repairs, but in many cases the manufacturer expects/requires the end user to directly contact them to arrange for service. Please contact us for more details on these types of issues. Mac Outpost can generally give advice and guidance on the use of most products we sell. For detailed information on the use of products we can direct you to online resources (manuals, tech notes, etc). In some cases we can arrange for free or paid training that may assist you with the operation of your equipment and software. Most refurbished or used products Mac Outpost sells come with a 90 day parts and labor warranty (some exceptions or exclusions apply, see in store for details). These type of products will be repaired or replace AT THE OPTION OF MAC OUTPOST. Defective or non functioning products can not be returned past the normal return policy dates listed above. Mac Outpost will not be liable for any damages including (but not limited to) loss of time, loss of data, loss of profit, business interruption. Customer data is the exclusive responsibility of the CUSTOMER. We believe that all clients should take a proactive and responsible approach to ensuring that data is being backed up regularly, and that the backup data is safe and secure! Mac Outpost assumes NO RESPONSIBILITY for any data loss (intentional or non-intentional) under any circumstances. User induced issues like liquid spills, physical damage etc. void manufacturer or Mac Outpost warranties. TERMS ACCOUNTS: Amounts due not paid before the due date will be subject to a 2% per month interest charge