...the service department was awesome to deal with made my issue seem very important to them they really take ownership of the situation.
The quality of customer service provided to me was outstanding. The representatives from the Mac Outpost were so professional understanding and accommodating. It is very rare to experience that level of customer service nowadays. I was thoroughly impressed
I am very satisfied with the service and the response to the problem of my computer.
I enjoyed my experiences with the Mac Outpost in London ON. They were quick professional and did a great job.
Before I knew about your store - I shopped at (another local competitor) on Wonderland. With respect to helpful & friendly service - the people in that store started out well - but gradually seemed to be more focused upon their corporate customers and less so upon their individual customers. It is your staff - (owners, technical staff and sales staff) always so helpful, friendly and interested - that is your strength and why I keep coming back!
Its nice to have a local store with Mac expertise. (Other Toronto retail) stores are nice but they are so crowded you cant talk to anyone.
Staff are always fun and friendly, thanks.
My new iPod also 'froze' one day so I dropped (by your store). The service representative showed me how to reset it in less than 10 seconds -- it was great!
I was very impressed with the way the sales person did whatever he could to get me into my new laptop. Pulled out all the stops to meet my very immediate needs.
Always happy to work with our friends at Mac Outpost. Larry gets things done for us!
keep on doing what you are doing - great local business.
From 2009
A great staff. Very attentive to the needs of the customer. You may have to wait if other customers are ahead of you, but it will be one on one when you get a staff member.
Bruce P., Lucan
No improvements needed!
Keep up the great work folks. Merry Christmas!
Scott S., Ingersoll
Sales staff was always available to answer all my questions even before I decided to make my purchase.
Mark R., London
Best Mac store - experienced and trustworthy.
James T., Strathroy
That Larry fellow is outstanding and maybe the best mac salesman ever
Anonymous
The sales person (Matt) was fabulous. Over the next two years I will be converting all of my home/business PCs to Mac!
Deborah C., London
My wife and I were at your store this past weekend. The service and information that we received was excellent to say the least. Thank you Mac Outpost
J&R, London, ON
When asked how can we improve? At present I am quite satisfied with the service I have received from Mac Outpost and have no improvements to speak of at the moment!
Paul M.
When asked how can we improve? Create a cafe shop i.e. star bucks setting for apple users to surf and learn.
Marcelo V.
Thank you very much for the Mac!!!
Paul M.
Very knowledgeable sales staff, felt confident in what I was buying... looking forward to visiting again.
Isaac R.
Return process was very easy.
Cassie M.
It was extremely busy when I came in with the computer, and all of the staff were extremely friendly and apologetic about the wait, which was nice.
Nov 6, 2009 Service Customer
I'm always very pleased with the help I receive from the sales staff as well as the ability to come in and see the newest products and even use them if I desire. I'm not sure how you could improve upon those aspects, but I would say they make for an enjoyable experience.
Dec 1, 2009 Customer
Just keep on delivering the service you currently provide.
Paul. London, ON
Good 'downtown location. Easily accessible.
Douglas. St. Thomas, ON
I have recommended a friend of mine come and see you folks I own an equipment repair business and can appreciate the value of personalized service and dealing with a person that i knows about what he is selling and can answer my questions, And i like the fact there is no high pressure sales tactics such as you would find in a big box store and also the fact that you service what you sell.
Mike, Thamesford, ON
Always a pleasure doing business with you. We often buy products from Mac Outpost even if a competitor is cheaper because we appreciate the support that you give us.
Alex, London, ON
Keep up the good work.
Michael, London, ON
Sales representatives explained very clearly why I was having problems finding what I needed. Were very friendly and nice.
Jessica, Cromartie, ON
Congratulations in your success over the past fifteen (short) years...
Your business has made a real contribution...
Best wishes for continued success during the next fifteen years.
Bob Y., Sarnia, Ontario
A note to wish you, John and all the great people at Mac Outpost a wonderful future in your re-vamped premises.
As one of your 'customers' I am delighted to know that you are doing such great things... without your continuing help and knowledgeable assistance where on earth would we all be!!!
Pam S., London, Ontario
I have watched your little firm from its beginnings in a little strip mall through its explosive growth to its present status as a leading provider of technology. This was a growth fuelled by integrity and superb customer service. Well done!
(We) offer our warmest congratulations on your successful growth.
Larry A., London, Ontario
