From 2012 Speedy response + clear instructions = problem solved. Thanks for saving my sanity yet again! - D.Y. From 2011 Great seminar on Thursday evening, Korey! Very helpful and very concise. I will definitely sign up for more seminars in future. - Anita You do a great job..on all levels.....sales, service, follow up and training....keep up the good work,.and love the survey, Sue P., Nov 2011 Our experience was great! Can't think of anything you could have done better. -- we'll definitely be back. A. Jordan, Nov 2011 It's crazy how much i love Mac Outpost! have been w/ them since the early early days when the office was such an outpost, it was practically in the middle of a field… that was quite a few macs ago; anyway, have always had excellent customer service & fantastic help & advice from Peter over the eons, and the rest of the crew, so YES this is a huge recommendation! - Darene Roma Yavorsky (from Facebook) Thanks again for fixing this baby up and helping Me with the back up process! Very much appreciated! You sure don't get good service like this anywhere these days.... Best & keep rockin' & rollin! - recent service comment The people at the Mac Outpost were knowledgeable and friendly and finished my repair extremely quickly. I was expecting it to take about a week but it only took a couple days! I was able to have my laptop back in time for school. Great experience! - recent anonymous service survey The employees are very welcoming helpful and knowledgeable about the apple products and go above and beyond their duties to keep their customer happy. - recent anonymous service survey They did an excellent job!!!! - recent anonymous service survey Recently I had a problem with my charger.Went to Mac Outpost on September 10th, ...and the service was amazing! They were very polite,very knowledgeable and very nice! Thank you, Noah, thank you Mac Outpost! You are the best! - Anna S. ...you are the best. - Tricia B. Just wanted to thank you guys so much for the wonderful service. Your hardwork keeps me coming back. (I especially loved the thank you letter in the mail!) - D.R. Elaine Cougler's blog entry about her experiences standing in line for the iPad 2 at Mac Outpost! Blog link here Thanks for a great shopping experience in buying my FIRST Apple computer! - Mark D. I was delighted to discover you. Thank you for listening carefully to my needs and finding the best solution for them. (You're MUCH saner than the Yorkdale, Toronto madhouse experience!) - Anon Just recently changed from PC to Mac and I'll never go back! - John F. I appreciated the knowledge, expertise, friendliness of staff--thank you! I continue to be an Apple aficionado. And I will be a frequent Mac Outpost customer. - Sally F. I went to Mac Outpost because I want to deal with a computer store staffed by knowledgeable people who will be there if I need help or service. Big box retailers love to sell products, but their service in the event something goes wrong is terrible. Equally, I hate 1-800 help lines (it takes forever to get through to someone and they seldom know how to fix the problem). I want to deal with real people who know about the products they sell and care about their customers. Mac Outpost has that reputation. - John D. From 2010 I came into London on Saturday and Noah was able to help me. What an incredible employee ! Where does Mac Outpost get such good people? I worked in customer service for 34 years (chemical information specialist/scientist) and taught for 4 years before that, so feel I have some benchmarks for comparison. Rosemary, December 2010 I truly believe that Matthew deserves much recognition for his work and extreme kindness. He certainly when above and beyond the call of duty in order to help me. Jessica, December 2010 Was served by Scott H today and just wanted to report it was a very good experience - he even sold me the (Applecare Protection Plan) extended warranty (which I never buy) -Bob, London, ON, Nov 16, 2010 Very professional and honest dealer - I trusted them completely Thank you for providing the expertise required regarding cabling, for my very specific application. To be frank, I was not aware of the actual retail costing of the DVI Video Cable. I am now aware, that the retail price I paid, was well below the typical retail price for this product. The fact that your firm has provided me with this product, despite what must have been low or negative margins, serves to both impress me and make me a patron of your shop. For several years, I have purchased Apple Hardware and Software from the Apple Store On- Line. That has changed. I will be certain to visit your store from this point forward, for all my Apple needs. Please be sure to thank your team on my behalf. I am very grateful for the time spent, and the courtesy. -Eric, London Ontario ...the service department was awesome to deal with made my issue seem very important to them they really take ownership of the situation. The quality of customer service provided to me was outstanding. The representatives from the Mac Outpost were so professional understanding and accommodating. It is very rare to experience that level of customer service nowadays. I was thoroughly impressed I am very satisfied with the service and the response to the problem of my computer. I enjoyed my experiences with the Mac Outpost in London ON. They were quick professional and did a great job. Before I knew about your store - I shopped at (another local competitor) on Wonderland. With respect to helpful & friendly service - the people in that store started out well - but gradually seemed to be more focused upon their corporate customers and less so upon their individual customers. It is your staff - (owners, technical staff and sales staff) always so helpful, friendly and interested - that is your strength and why I keep coming back! Its nice to have a local store with Mac expertise. (Other Toronto retail) stores are nice but they are so crowded you cant talk to anyone. Staff are always fun and friendly, thanks. My new iPod also 'froze' one day so I dropped (by your store). The service representative showed me how to reset it in less than 10 seconds -- it was great! I was very impressed with the way the sales person did whatever he could to get me into my new laptop. Pulled out all the stops to meet my very immediate needs. Always happy to work with our friends at Mac Outpost. Larry gets things done for us! keep on doing what you are doing - great local business. From 2009 A great staff. Very attentive to the needs of the customer. You may have to wait if other customers are ahead of you, but it will be one on one when you get a staff member. Bruce P., Lucan No improvements needed! Keep up the great work folks. Merry Christmas! Scott S., Ingersoll Sales staff was always available to answer all my questions even before I decided to make my purchase. Mark R., London Best Mac store - experienced and trustworthy. James T., Strathroy That Larry fellow is outstanding and maybe the best mac salesman ever Anonymous The sales person (Matt) was fabulous. Over the next two years I will be converting all of my home/business PCs to Mac! Deborah C., London My wife and I were at your store this past weekend. The service and information that we received was excellent to say the least. Thank you Mac Outpost J&R, London, ON When asked how can we improve? At present I am quite satisfied with the service I have received from Mac Outpost and have no improvements to speak of at the moment! Paul M. When asked how can we improve? Create a cafe shop i.e. star bucks setting for apple users to surf and learn. Marcelo V. Thank you very much for the Mac!!! Paul M. Very knowledgeable sales staff, felt confident in what I was buying... looking forward to visiting again. Isaac R. Return process was very easy. Cassie M. It was extremely busy when I came in with the computer, and all of the staff were extremely friendly and apologetic about the wait, which was nice. Nov 6, 2009 Service Customer I'm always very pleased with the help I receive from the sales staff as well as the ability to come in and see the newest products and even use them if I desire. I'm not sure how you could improve upon those aspects, but I would say they make for an enjoyable experience. Dec 1, 2009 Customer Just keep on delivering the service you currently provide. Paul. London, ON Good 'downtown location. Easily accessible. Douglas. St. Thomas, ON I have recommended a friend of mine come and see you folks I own an equipment repair business and can appreciate the value of personalized service and dealing with a person that i knows about what he is selling and can answer my questions, And i like the fact there is no high pressure sales tactics such as you would find in a big box store and also the fact that you service what you sell. Mike, Thamesford, ON Always a pleasure doing business with you. We often buy products from Mac Outpost even if a competitor is cheaper because we appreciate the support that you give us. Alex, London, ON Keep up the good work. Michael, London, ON Sales representatives explained very clearly why I was having problems finding what I needed. Were very friendly and nice. Jessica, Cromartie, ON Congratulations in your success over the past fifteen (short) years... Your business has made a real contribution... Best wishes for continued success during the next fifteen years. Bob Y., Sarnia, Ontario A note to wish you, John and all the great people at Mac Outpost a wonderful future in your re-vamped premises. As one of your 'customers' I am delighted to know that you are doing such great things... without your continuing help and knowledgeable assistance where on earth would we all be!!! Pam S., London, Ontario I have watched your little firm from its beginnings in a little strip mall through its explosive growth to its present status as a leading provider of technology. This was a growth fuelled by integrity and superb customer service. Well done! (We) offer our warmest congratulations on your successful growth. Larry A., London, Ontario